1uuu FAQ – Find Your Answers Here

The minimum Pix deposit is R$ 20.00. For boleto bancário, the minimum is R$ 30.00. For credit or debit cards (Visa and Mastercard), the minimum is R$ 25.00. PicPay and Mercado Pago follow the same minimum as Pix: R$ 20.00. There is no fixed maximum for deposits, though users can set daily or monthly limits through the responsible gambling tools.

Pix deposits are processed instantly — your balance appears in your 1uuu account within 60 seconds. The system runs 24 hours a day, 7 days a week, including weekends, holidays, and overnight. For boleto bancário, funds take up to 3 business days to clear after payment. For card and PicPay, expect 1 to 5 minutes. For Mercado Pago, processing is similar to Pix.

1uuu accepts: Pix (instant, 24/7), boleto bancário, credit and debit card (Visa and Mastercard), PicPay, Mercado Pago and TED transfer from any Brazilian bank (Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, and others). We do not charge any fees on deposits across any of the available methods.

If your balance doesn't appear within 5 minutes of making a Pix payment, please check: (1) That the Pix was sent to the correct key generated by the platform — each 1uuu QR Code is unique and valid for 30 minutes. (2) That the payment shows as completed in your bank (Nubank, Itaú, Bradesco, etc.). If everything checks out and the balance still hasn't appeared, contact support via live chat and share your Pix receipt. Our team will locate and credit the amount within 1 hour.

Pix withdrawals on 1uuu are processed within 5 minutes of the request — 24 hours a day, including overnight, on weekends, and on national holidays. Funds are sent to the Pix key registered under the account holder's name. If an identity verification is pending, the first withdrawal may take up to 24 hours.

The minimum amount for a Pix withdrawal is R$ 30.00. For TED transfers (Nubank, Itaú, Bradesco, Banco do Brasil), the minimum is R$ 50.00. There are no withdrawal fees at 1uuu. The same minimum limits apply to both real-money balances and converted bonus balances. Keep in mind that bonus balance can only be withdrawn after meeting the rollover conditions outlined in the Terms & Conditions.

No. For security and compliance with Banco Central do Brasil regulations, all withdrawals at 1uuu are processed exclusively to the Pix key or bank account linked to the account holder's CPF. It is not possible to redirect withdrawals to third parties — not even upon request through support. Please make sure the Pix key on your profile is active and registered in your name before requesting a withdrawal.

If your Pix withdrawal hasn't arrived within 15 minutes, please check: (1) That the Pix key registered on 1uuu is correct and active in your bank. (2) That there are no pending identity verification (KYC) steps on your account — you'll receive a notification if that's the case. If everything looks fine, contact support via live chat with the amount and time of your request. In rare cases, delays can occur due to instability in the Banco Central's Pix infrastructure — 1uuu has no control over such events, but we do monitor them and keep users informed.

When you make your first eligible deposit at 1uuu, you automatically receive a 100% bonus on the deposited amount, up to R$ 500.00. For example: a R$ 200.00 deposit generates R$ 200.00 in bonus funds — giving you R$ 400.00 in total to wager. The bonus is credited to your bonus wallet and is available for Sports Betting. To convert the bonus into real-money balance, you must complete a 5x rollover on the bonus amount at minimum odds of 1.50, within 30 days.

Rollover is the wagering requirement you need to meet before you can withdraw a bonus amount. For the 1uuu welcome bonus, the rollover is 5x: if you received R$ 200.00 in bonus funds, you need to place bets totalling R$ 1,000.00 at minimum odds of 1.50. Void bets, technical draws, and bets on markets with odds below 1.50 do not count toward the rollover. Track your progress in the bonus panel of your account. See the Terms & Conditions for full terms.

1uuu's weekly cashback returns 10% of your net losses for the week directly to your bonus wallet every Monday. Net losses are calculated as: total deposited during the week − total withdrawn during the week. Cashback is credited automatically — no need to claim it. It carries a 1x rollover, meaning you just need to wager the received amount once before withdrawing. The cashback is available to all users who had registered bets in the previous week.

The field for entering a promo code appears on the registration form — simply type your code in the "Promotional code (optional)" field before completing sign-up. Once the account has been created, it's not possible to add a code retroactively. If you had a code but forgot to use it during registration, contact support via live chat — in some cases it's possible to apply the code manually within 24 hours of account creation.

1uuu offers betting on more than 30 football competitions, including: Brasileirão Série A and Série B, Copa do Brasil, Libertadores da América, Sul-Americana, Champions League, Bundesliga, La Liga, Premier League, Ligue 1, Serie A, and many more. For live matches, odds are updated in real time throughout the game, with markets covering match result, goals, corners, cards, handicap, and cash out.

Cash out lets you settle a bet before the final result and receive a guaranteed partial amount — either to lock in a profit or limit a potential loss. At 1uuu, cash out is available on selected live and pre-match bets. To use it, go to "My Bets" in your account panel, find the active bet, and click "Cash Out" if the option is available. The amount offered is calculated in real time based on current market odds.

To place a parlay bet on 1uuu, select two or more events from the betting catalog. Your selections are automatically added to the bet slip, which you can open by tapping the ticket icon at the bottom of the screen (mobile) or in the side panel (desktop). On the bet slip, choose "Parlay", enter the total stake, and confirm. Parlay bets multiply the odds of all selected events — the potential payout is higher, but every single event must be correct for the bet to win.

The minimum bet amount on 1uuu is R$ 1.00. The maximum stake varies depending on the market, event, and odds — high-liquidity markets such as the Brasileirão Série A full-time result carry higher limits than specific markets like "first player to receive a card". Maximum limits are displayed automatically on the bet slip when you enter your stake. For high-value bets, you can contact support to check for personalised limits.

Crash games like Aviator and JetX start with a multiplier that rises from 1x. You place a bet before the round begins and decide when to cash out as the multiplier climbs — the longer you wait, the higher the potential payout. If the plane "crashes" before you cash out, the bet is lost. The minimum bet per round is R$ 1.00. The multiplier is determined by a verifiable and auditable algorithm (provably fair), with no interference from the platform.

Yes. 1uuu offers live casino tables with dealers who speak Brazilian Portuguese, available for blackjack, roulette, baccarat, and other games. Tables run 24 hours a day with HD streaming directly on your phone or computer — no software download required. In addition to the Portuguese-language tables, English-speaking dealer options are also available for those who prefer them.

Jackpot slots at 1uuu are digital slot machines with accumulated prizes that grow with every bet placed by all players until someone hits the winning combination. The jackpot can reach significant amounts and is displayed in real time on the game screen. The minimum bet varies by slot, but generally starts at R$ 0.50 per round. Each spin is generated by an RNG (random number generator) audited by independent third parties.

On the 1uuu login screen, click "Forgot my password". Enter your registered email address and you'll receive a reset link within 2 minutes. The link is valid for 30 minutes — if it expires, simply request a new one. If you can't find the email, check your spam folder. If you no longer have access to your registered email, contact support via live chat or at suporte@1uuu.click — you'll need to confirm some personal details to verify your identity before the reset can be completed.

To enable 2FA on 1uuu, go to "My Account" → "Security" → "Two-Factor Authentication". You can set up 2FA via SMS or an authenticator app (Google Authenticator or similar). Once 2FA is active, every login requires a verification code sent to your phone in addition to your password — even if someone knows your password, they cannot log in without the code. We strongly recommend enabling 2FA, especially if you access your account on shared devices.

1uuu accounts may be blocked temporarily or permanently for the following reasons: (1) multiple failed login attempts — automatic unblock after 30 minutes or via a link sent by email; (2) pending identity verification (KYC); (3) suspicious activity flagged by the security system; (4) violation of the Terms and Conditions, such as creating multiple accounts. If you received an unexpected block notification, contact support at suporte@1uuu.click for clarification.

Details such as address and phone number can be updated directly under "My Account" → "Personal Details". To change your email, CPF, or date of birth, you'll need to contact support and provide documentation confirming the correction — these are sensitive fields that require manual verification to keep your account secure. Changes to your Pix withdrawal key are also subject to a 48-hour security window before taking effect.

Go to "My Account" → "Responsible Gaming" → "Deposit Limit". Choose the period (daily, weekly, or monthly) and enter the maximum amount in BRL. The limit takes effect immediately after confirmation. Reductions apply right away. Increases take 7 days to come into effect — this delay is intentional, to prevent impulsive decisions. Once the limit is reached, any deposit attempt via Pix, boleto, or card is automatically blocked.

Go to "My Account" → "Responsible Gaming" → "Break Mode". Choose your period: 24 hours, 7 days, or 30 days. The break takes effect immediately after confirmation and cannot be cancelled before it ends — this is intentional, so the tool actually works. During the break, no deposits, bets, or casino access are allowed. Withdrawals of available real-money balance continue to be processed normally.

Request self-exclusion via live chat or send an email to suporte@1uuu.click with the subject line "Self-Exclusion". A member of the responsible gambling team will guide you through the process, explain that the decision is irreversible, and offer alternatives such as a 30-day rest mode. Once confirmed, the account is closed within 1 hour and your CPF is added to the permanent block list — it will not be possible to create a new account using the same CPF. Any available real-money balance will be processed for withdrawal via Pix as normal.

If you or someone close to you is struggling with gambling, help is available: 1uuu's support team is available 24/7 via live chat and at suporte@1uuu.click — completely confidential and non-judgmental. CVV (Centro de Valorização da Vida) operates 24/7 on 188. GAMT-B (Grupo de Apoio ao Dependente de Jogo do Brasil) is a national reference for problem gambling support. You can also visit our Responsible Gambling for more information on the available tools.